1. Cancellation Requests
The Member may submit a written request for cancellation within 10 days from the date of enrolment of membership, in accordance with the applicable Membership Plan and the executed Membership Agreement.
2. Refund Calculation
Where a refund is approved by the Company, the refund amount shall be calculated after deducting, wherever applicable:
- Administrative Charges
- Membership Admission Charges
- Annual Subscription Fee (ASF) / Annual Maintenance Charges (AMC), if applicable
- GST and other statutory taxes
- Bank / Payment Gateway Charges
- Charges for any holidays, bookings, benefits, vouchers, or services already availed
- Any other dues payable by the Member under the Membership Agreement
The refund shall be processed through the original mode of payment or any other approved banking channel, within the timeline prescribed under the applicable Membership Agreement and Company Policy.
3. Eligibility
- This Refund & Cancellation Policy shall apply only to those Membership Plans where a refund option is expressly provided in the Membership Agreement.
- Membership plans or promotional offers specifically designated as non-refundable shall not be eligible for cancellation or refund.
4. Governing Terms
- Refunds and cancellations are governed by the Membership Agreement signed by the Member.
- Refunds, wherever applicable, shall be processed as per the applicable membership terms and within the prescribed timeline, after deduction of applicable charges.
- Services already availed and statutory deductions are non-refundable.
5. How to Submit a Request
All cancellation requests must be submitted in writing from the Member's registered email address to:
Email: info@orchidvacation.com
